C. R. Bard, Inc.

  • Field Assurance Specialist I

    Posted Date 1 week ago(12/6/2018 11:16 AM)
    Job ID
    2018-12708
    Career Level
    entry level
    Relocation
    No
    Location
    US-GA-Covington
  • Overview

    Bard has joined BD, together advancing the world of health.  BD Urology & Critical Care, formerly Bard Medical, is looking to fill the position of Field Assurance Specialist I located in Covington, GA.

    Summary of Position with General Responsibilities

    The Field Assurance Specialist will coordinate the review, investigation, and corrective actions associated with product complaints with the responsible manufacturing facilities in accordance with Corporate and Divisional policies and procedures, Quality System Regulations, and other regulatory requirements.

     

    Provides assistance in all areas of complaint handling to ensure that the duties of the department are performed in an accurate and timely manner

    Essential Job Functions

    • Receive complaints and follow-up to collect relevant information from the user
    • Decision making skills for complaint determination
    • Responsible for accurate complaint entry for disposable medical devices and capital equipment for both domestic and international customers
    • Follow-up with customers and sales representatives to obtain additional information when necessary and to request return of overdue complaint samples
    • Arrange for the return of complaint samples
    • Matches any returned samples with their corresponding complaint files and performs preliminary evaluations on returned samples to verify they are correct per the documented file
    • Follow-up with investigators when investigations are aging
    • Review and approve investigations performed by the manufacturing site or OEM supplier
    • Performs final review for closure of non-reportable complaint files to ensure accuracy, completeness, and attention to detail
    • Attends training on new products or changes to existing products
    • Generates results letters to customers
    • Other duties as assigned

    Basic Qualifications

    • Excellent oral and written communication skills and telephone presence/manner
    • Strong interpersonal skills required in the areas of verbal and written communications, customer focus, telephone courtesy, professionalism, and influencing
    • Must be able to comprehend and apply QSR and FDA regulations
    • Detailed oriented - committed to accuracy, efficiency, and consistency
    • Must be capable of drafting own correspondence with hospitals and end users
    • Proficient in Microsoft Office with a minimum of an basic skill level in Microsoft Excel
    • Good proofreading skills and memory retention skills
    • Ability to multitask and work in a fast-paced environment
    • Must be able to work in a team environment

    Education and/or Experience

    • BS/BA degree required; Clinical experience preferred
    • 1-3 years of experience with TrackWise or electronic complaint handling preferred
    • 1-3 years of experience with FDA regulated industry including medical complaint handling and MDR/adverse event reporting preferred

    Physical Demands

    While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to stand and reach with hands and arms and lifts and/or moves up to ten pounds. Employee is required to meet with other personnel in other areas of building. Specific vision abilities required by this job include close vision.

    Work Environment

    This position works in a normal office environment. The noise level in the work environment is quiet to moderate. This position also has exposure to laboratory environment, which may require handling of all types of chemicals including those that present health, flammability, and reactivity hazards. Must be trained in blood-borne pathogens and handling bio-hazardous materials.

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