C. R. Bard, Inc.

  • Customer Service Representative

    Posted Date 3 days ago(10/12/2018 8:45 AM)
    Industry / Category
    Medical Device
    Job ID
    Career Level
    entry level
    Davol Inc. Warwick, RI
  • Overview

    Becton Dickinson (BD), located in Rhode Island, is a leading developer, manufacturer, and marketer of innovative, life-enhancing medical technologies. We focus our business on key surgical specialties, including Soft Tissue Repair, Surgical Fixation, Biomaterials and Orthopedic/Wound Management Irrigation. Our company has a strong tradition of developing our employees to learn, grow and excel. We are continually building our team with qualified, team oriented individuals to enhance the success of our company. The office is situated in a central location, surrounded by a scenic coastline with easy access to T.F. Green Airport, AMTRAK Train Stations and Route 95, a major highway connecting to Providence, Connecticut, Boston and New York City within a short amount of time.

    Summary of Position with General Responsibilities

    The Customer Service Representative is the primary contact for all external customers. This individual is responsible for processing all orders efficiently, handle all inquiries professionally, and to provide support to the Company’s Sales Force.


    Essential Job Functions

    • Receives and answers all customer inquiries in a timely, courteous, and businesslike manner. This includes, but is not limited to, inquiries regarding the following: order status, product information, product availability, pricing, invoicing, shipping, in-depth product knowledge.
    • Receives and enters into the Corporate System all customer orders.
    • Initiates documentation relative to credits, return authorizations, freight claims and others.
    • Functions as the primary contact for Sales Districts completing all tasks associated with that support.
    • Initiates customer contact to resolve potential problems to assist the Sales Department via specific telemarketing efforts.
    • Responsible for maintaining a complete and up-to-date reference file pertaining to discontinued product, new product, line extensions, special promotions, cross references, deficit products, backordered product, limited market release and other relevant data necessary to perform the job.
    • Must be able to work all holidays mandated by the Company.
    • Mandatory coverage of telephones during company meetings and events.
    • Flexible work hours is mandatory upon management discretion.
    • Special projects as assigned.

    Basic Qualifications

    • High School Diploma or GED required.
    • At least 4 years of Customer Service or order entry experience.
    • Must possess knowledge of Microsoft Office.
    • Previous experience working in a professional corporate environment.
    • Excellent interpersonal, verbal and written communication skills.      
    • Courteous and professional disposition.
    • Ability to multitask effectively
    • Strong order entry skills.
    • Must be able to work 9:45am to 6:00pm Monday through Friday.
    • Must be flexible to work select Holidays and shift hours based on business need.

    Additional Desirable Qualifications Skills and Knowledge

    • College degree preferred.
    • Knowledge and prior experience working with JD Edwards software preferred.

    BD is an Affirmative Action/Equal Opportunity Employers, M/F/D/V. VEVRAA Federal Contractor.



    Work Environment




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