To verify new patient insurance coverage and to re-verify existing patient insurance coverage for
medical supply eligibility and billing purposes.
1. Verification and documentation of new patient insurance coverage and coordinating costs for
supplies in order to communicate to the patient and billing what the patient order cost will be
2. Re-verification of existing patient insurance coverage to ensure that repeat order cost and eligibility
is communicated to the patient and the billing department
3. Contact insurance carriers to request any prior authorizations as needed for patients that must seek
prior approval before obtaining medical supplies
4. Special verification projects for newly contracted insurance plans and audit of any patients that may
5. Verification of insurance coverage through HIPAA and regulatory complaint out bound phone calls
or via the providers online portal
6. Communication internally with Sales operations or Medical Billing operations of insurance eligibility
for each new and existing patient in order to complete the sale or obtain further medical
7. Communication externally with patients to explain information received relative to their insurance
benefit and how it relates to their medical supply purchase
8. Develops and maintains knowledge in medical terminology, billing and insurance guidelines
9. Ability to identify and professionally resolve insurance verification related issues
10. Track daily production and submit daily log to direct supervisor
1. Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence,
teamwork and integrity.
2. Performs other duties and tasks as assigned
High School Diploma or general education degree (GED).
1. Language: Ability to read, analyze, and interpret medical supply publications, technical
procedures, and/or training tools. Ability to write internal and external business
correspondence. Ability to effectively present information and respond to questions from
management, team members, and/or customers.
2. Math: Ability to calculate figures and amounts such as discounts, interest, commissions,
proportions, and percentages. Ability to apply intermediate math skills.
3. Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to
interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Advanced analytical reasoning to include ability to forecast exponentials within work flow
processes and reason against outside factors.
4. Computer: Knowledge of Microsoft Office Applications, Access or other database software.
5. Telecommunications: ability to utilize or knowledge of call center telecommunications
one to two years related experience and/or training; or equivalent combination of education and experience. b
While performing the duties of this job, the employee is frequently required to walk, sit; use hands
to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee
must occasionally lift and/or move up to 10 lbs.
While performing the duties of this position, the employee performs tasks in a temperature
controlled office environment under normal office conditions. The noise level in the work environment is
usually moderate. The work environment involves minimal exposure to hazards or physical risks, which
require following basic safety precautions.