C. R. Bard, Inc.

  • Manager, Franchise Support

    Posted Date 1 month ago(1 month ago)
    Job ID
    Career Level
    US-UT-Salt Lake City
  • Overview

    As a Manager of Franchise Support at BD, you will plan, organize and manage all activities and department personnel related to the commercial operations functions for specialized product franchises. This includes oversight for all related quotes and sales orders, pricing and sales programs. This position is also responsible for the development and implementation of product launch support functions across domestic and global business franchises. This is a great position for someone with management experience who is an expert with satisfying customer needs through process and operational support.  You will also have a chance to use your market development skills to help build the business and drive sales.

    Summary of Position with General Responsibilities

    • Organize and coordinate all customer and sales support activities related to the product franchise(s) being supported
    • Perform managerial responsibilities for team members, including performance reviews, teammember selection, promotion and disciplinary recommendations
    • Develop and implement, with applicable business partners, the strategic direction for customized kit franchise growth
    • Development and measurement of departmental objectives and metrics, with an emphasis on service and accuracy
    • Initiate and implement department and employee training activities to improve job skills, increase product knowledge and maximize attainment of goals
    • Recommend and implement departmental policies and procedures to ensure compliance with all necessary company and government regulations
    • Primary contact for all sales support activities for the specific product franchises, including liaison to, Sales, Quality, and various US Region and Worldwide teams
    • Develop and monitor, with applicable business partners, desired customer service levels related to service turn-around time
    • Identify and implement process enhancements to ensure attainment of defined service metrics
    • Coordinate updates to customer and program agreements, working with the appropriate  legal teams as necessary

    Additional Desirable Qualifications Skills and Knowledge

    • Responsible for managing, recommending and implementing improvements for all supportrelated systems, including quote management and workflow databases, completion of all special projects as required, including participation on cross-functional committees and teams as assigned
    • Support the US Region and Worldwide goals, as well as the operations of the franchise sales support team

    Knowledge & Skills:

    • Strong interpersonal, verbal and written communication skills; able to communicate effectively and interact with personnel at all levels of technical ability and expertise
    • Demonstrated ability to lead a service-oriented team
    • Results-oriented, dedicated and highly motivated
    • Process oriented
    • Intermediate knowledge of Microsoft Office products, including Excel, PowerPoint and Word
    • Effectively manage shifting and multiple priorities while meeting required business goals
    • Quality, accuracy and professionalism in all areas of responsibility.

    Education and/or Experience

    This position requires:

    • Five (5) years experience in a customer service environment
    • Three + (3+) years in a supervisory capacity
    • A Bachelors degree in Business or equivalent
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