C. R. Bard, Inc.

  • Capital Systems & Services Coordinator I

    Posted Date 3 weeks ago(7/31/2018 4:46 PM)
    Industry / Category
    Medical Device/Administrative
    Job ID
    2018-11890
    Career Level
    entry level
    Division
    Bard Peripheral Vascular
    Relocation
    No
    Location
    US-AZ-Tempe
  • Overview

    Becton, Dickinson Interventional (BDI) is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 65,000 people across 50 countries around the world. Founded more than 100 years ago, BDI pioneered many devices that are cornerstones of modern healthcare.  BD - PI is the vascular division within BDI and focusses on interventional products for peripheral arterial disease (PAD), end stage renal disease (ESRD), and Cancer.

     

    We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness, respect, and feel valued, acknowledged and rewarded.

     

    Be Your Best at BD-PI – and ultimately, you can have an impact on the lives of people around the world.

    Summary of Position with General Responsibilities

    This position is a CS&S Coordinator I for the Capital Systems & Services department that will be responsible for maintaining the day to day activities of receiving and processing service records, loaner logistic management, and capital inventory movements.  (per applicable standards, operating procedures and work instructions).

    Essential Job Functions

    • Receive and process incoming requests via phone, email, and fax.
    • Responsible for accurately document all alleged deficiency's and the requested servicing on BPV capital equipment into the electronic CS&S database and assigning failure codes to assist service centers with root cause evaluation/investigation.
    • Responsible for accurately making complaint determination, performing severity assessment, and determining reportability on all reported issues. (e.g. MDR, etc).
    • Responsible for accurately recording and documenting all complaint related information received from customers and Bard employees into the service records.
    • Research capital equipment ownership, contract status, and service history.
    • Accurately initiate and process equipment loaner/replacement movements with the ERP system.
    • Request and coordinate loaner/replacement shipments with BES, WOM, & Taz.
    • Order and maintain packaging materials for magnum loaner and return box shipping requests.
    • Responsible for performing follow up calls to customers and Bard employees to return equipment & obtain additional information needed to process service records. 
    • Update replacement serial #’s within service records and contract agreements.
    • Close files for all product groups in a timely manner.
    • Trains on, understand and follow company procedures and regulatory requirements.

    Basic Qualifications

    • Detail-oriented.
    • Organizational skills.
    • Computer-savvy skills.
    • Multi-tasking skills.
    • Technical writing skills.
    • Basic interpersonal skills – active listening.
    • Software application skills.
    • Basic problem-solving / troubleshooting skills.
    • Oral and written presentation skills.
    • Ability to work in cross-functional teams

    Education and/or Experience

    • Medical industry (GMP) experience preferred.
    • Proficient in MS Office (Access and Excel preferred)

    Physical Demands

    While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment.  The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch. 

    Work Environment

    • Bard Peripheral Vascular is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.
    • While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment.
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