C. R. Bard, Inc.

  • Customer Service Representative

    Posted Date 2 weeks ago(5/9/2018 8:58 PM)
    Industry / Category
    Medical Device/Customer Service
    Job ID
    2018-11562
    Career Level
    entry level
    Division
    Salt Lake City, UT/ Vascular Access Devices - MDS
    Relocation
    No
    Location
    US-UT-Salt Lake City
  • Overview

    Are you a Customer Service Professional?

    Do you want to work in an industry that is making a difference?

    Want to leave work each day knowing you made a difference in patients lives?

     

    BARD has now joined BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes. 

     

    Vascular Access Devices, a sub-business unit of Medication Delivery Solutions, focuses on developing, manufacturing, and distributing high-quality medical devices used by clinicians throughout the worldwide healthcare industry to access a patient’s vasculature. Our devices assist in the delivery of chemotherapy, blood products, antibiotics, and nutrition.

     

    Summary of Position with General Responsibilities

    This position supports our direct internal customers ie: purchasing mangers and sales force in the field, with receiving orders, answering inquiries on orders, product samples & literature, and shipment issues. Call volume is between 50-60 calls a day. You must be able and comfortable doing a number of tasks while on the phone with customers. 

    The incumbent has the challenge of problem solving and the application of judgment on an ongoing basis. Customer inquiries are widely varied and often complex, requiring good judgment on behalf of the company.

     

    Hours are: Mon. - Fri. between 7am - 4:30 pm. 

    Location: 605 North 5600 West Salt Lake City, UT 84116   

    Essential Job Functions

    The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position.

    • Functions as the primary internal contact for all Bard Access Systems customers and, as such, receives and answers all customer inquiries, enters all customers’ orders, resolves all issues concerning customer orders and shipments.
    • Functions as the primary internal contact for the Bard Access Systems Sales Force.
    • Enters all product/literature requests for the Field Sales Force and customers.
    • Provides internal support to the Sales Force as required.
    • Provides product information to customers, including product use and maintenance, flushing protocols, etc.
    • Processes return goods authorizations, including initiating the return process, recommending a return amount per the BAS Return policy, and communicating all return goods information to the sales representatives.
    • Determines nature of complaints and identifies and implements resolutions for non-product complaints.
    • Interacts with the BAS product managers and clinical staff to resolve customer inquiries.

    Basic Qualifications

    • Two (2) years experience in Customer Service or equivalency.
    • Good phone technique, human relation skills, and keyboard/typing knowledge.

     

    Preferred qualifications include:

    • Two (2) years experience in a call center environment.

     

    The incumbent must demonstrate the potential ability to perform the essential functions of the job as outlined in the duties and responsibilities.

    Additional Desirable Qualifications Skills and Knowledge

    • Problem solving and/or application of judgment in dealing with customers.
    • Specialized skills with oral and written communications and data entry.
    • Excellent communication skills and good judgment.

    Physical Demands

    This position is in an office environment and requires the incumbent to sit, stand and perform general office functions. The incumbent may also be required to lift up to twenty five pounds occasionally. The incumbent may be required to stand for extended periods of time. Bending, stooping and reaching are also frequently required. 

    Work Environment

    The ideal candidate must be able to work in a team oriented, fast paced environment.  Bard Access Systems is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.

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