As contact for both internal and external customers, this position is responsible for maintaining customer satisfaction and goodwill by accurately and professionally processing customer check remittance requests, and determining the appropriate action, to ensure that the customer is happy to do business with C.R. Bard. As Corporate Credit Service tends to be the center of activity for a wide range of customer interactions, this position has a wide array of responsibilities. The Accounts Receivable Representative will be individually responsible for the resolution of customer checks and EFT transactions each month. The Accounts Receivable Representative will work across eight divisions and must have general knowledge in order processing, returns processing, EDI, terms and conditions of sales, and many other types of customer needs.
• Develops and maintains a general knowledge of company products, services, and policies to ensure that customers feel a sense of confidence when dealing with Credit Service. • Exercises tact and good judgement in customer communications, many of which involve errors, discrepancies, and problems. Maintains professionalism in dealing with difficult situations. • Effectively raises customer issues and problems through appropriate levels of management to ensure good communication and prompt decision-making. • Identifies and posts major distributor dealer-direct check remittances to assigned accounts. • Reconciles EFT (Electronic payments) with the respective reports and processes the application to the specific accounts. • Reconciles incoming wire transfers and posts to the respective accounts or transfers to appropriate divisions. • Processes misc. journals for the Billerica Credit Service Team to accurately reflect the customers’ balance. • Supports year-end activity. • Administers the application of cash received from customers affected by C.R. Bard acquisitions of divestiture. • Administers and processes all credit card logs for all divisions and is responsible for the reconciliation of the process. • Processes check requests for non-customer payments received in error. • Supports the Credit and Collection Representatives with check copies and additional customer documents to effectively resolve customer disputes. • Supports all divisions on general ledger back up for checks journalized on a daily basis. • Actively participates in the team approach to service. Contributes ideas, shares information, and assists others in the department whenever the opportunity arises. • Prepares assigned reports to meet the customer and business requirements.
• Proficient in the use of a personal computer with intermediate level of keyboarding skills. • Strong interpersonal skills required in the areas of verbal and written communications, customer focus, telephone courtesy, and professionalism. • Strong listening and assessment skills • Strong questioning & problem-solving skills
Employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in a normal office environment. The noise level in the work environment is quiet to moderate.