“Bard Peripheral Vascular is located Tempe, AZ – where a tradition of vascular innovation spans decades of focusing on improving the quality of patients’ lives. From C. R. Bard’s first arterial prosthesis developed in 1954, Bard and the division of Bard Peripheral Vascular have demonstrated commitment to innovative medical technology by introducing surgical and interventional devices for peripheral vascular patency, while providing exceptional service and support to surgeons, interventionalists and radiologists. Bard Peripheral Vascular is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.” #LI-SF1
The Field Assurance Specialist (FA) initiates domestic and/or OUS complaints, gathers event information, determines reportability per FDA regulations, submits regulatory reports, and provides feedback to the customer, if appropriate. The FA Specialist also provides complaint detail to management, project teams and engineering, as requested.
Document the complaints received by internal customers (i.e. Bard Sales Reps, CS&S personnel, etc.) and external customers (i.e. physicians, patients, etc.).
Communicate with internal and external customers to gather additional patient, product, and procedural details related to the complaint record.
Evaluate the alleged deficiency to determine if the event meets the definition of a complaint per 21 CFR 820.3.
Enter event into the electronic complaint handling database within the allotted timeframe.
Assess event for reportability in accordance with FDA regulations (21 CFR 803).
Submit medical device reports (MDRs) and/or competent authority reports to the identified regulatory agency.
Complete all complaint records in a timely and accurate manner.
Assure timely complaint closure, meeting both internal and external requirements and metrics, by tracking and monitoring complaint records and samples from the customer through complaint record closure.
Acknowledge receipt of complaint and generate closure letters, as appropriate.
Responsible for the secure and accurate maintenance of shared spreadsheets.
Monitor product complaints for potential trends.
Work in partnership with Engineering to obtain pertinent details that will assist in the investigation and identification of potential root cause of the device malfunction.
Familiarity with medical terms and basic anatomy desired
Bachelor’s degree in technical field and 0-1 years experience in healthcare/medical device manufacturing environment.
While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.
While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment. Bard Peripheral Vascular is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.