C. R. Bard, Inc.

Customer Service Specialist - Medical Equipment Svc & Sales Support

2 weeks ago(1/5/2018 9:26 AM)
Industry / Category
Specialist/Customer Service
Job ID
2018-11015
Career Level
experienced
Division
Bard Medical
Relocation
No
US-GA-Covington

Overview

The Equipment Services & Sales Specialist position is located at C. R. Bard Medical Division in Covington, GA. Bard Medical has an exciting opportunity for the right candidate to join our Customer Service and Sales Support team. Bard Medical Division, a division of C. R. Bard, Inc., is located in Covington, Georgia, approximately an hour's drive from Atlanta's Hartsfield-Jackson airport. For over 100 years, C. R. Bard, Inc. (NYSE: BCR) has been Advancing the Delivery of Healthcare by creating innovative products and services that meet the needs of healthcare providers and patients. Today, Bard is a leader in products that focus on Disease State Management in three key areas: Vascular, Urology, and Oncology. To complement these areas, Bard has a complete line of advanced Surgical Specialty Products and Services. Focused on our core values of Quality, Integrity, Service and Innovation, Bard Medical will improve the quality of patient healthcare with essential, cost efficient medical devices that provide effective clinical outcomes. This makes us a provider of choice for clinicians in the venous access, urology and women’s health disease states. Bard Medical’s Customer Service & Sales Support organization is expanding and looking for the right people to join our team. We are in need of individuals who understand the needs of clinicians and hospitals, to ultimately improve the lives of their patients. If you are energetic, self-motivated, like solving problems, are customer focused, and enjoy working with a world class team – we are interested in hearing from you.

Summary of Position with General Responsibilities

This position reports to the Supervisor, Sales Support Team, and provides support to customers and BMD’s Sales & Marketing Teams. This position works with the Supervisor to ensure the department’s stated goals and quality standards are achieved. This position will be responsible for a multitude of tasks including, but not limited to the following: processing orders for capital equipment, overseeing the process of service and repair of capital equipment, coordinating loaner equipment, and providing evaluation units to prospective accounts. This position will work closely with Sales, Marketing, Manufacturing, Service & Repair Operations, Contracts & Pricing, MSS, and Field Assurance. The duties of this position will adjust to the needs of the business as it grows

Essential Job Functions

  • Process orders for capital equipment, working closely with Contracts/Pricing, Finance, Legal, and Territory Managers.
  • Manage customer technical support needs through Medical Sales Support (MSS).
  • Oversee Service & Repair (S&R) of equipment.
  • Work in Track Wise system to monitor S&R equipment status.
  • Work closely with S&R facility to ensure customer’s needs are being met in a timely manner.
  • Manage equipment loaner, evaluation, and trade-out processes.
  • Monitor inventory levels of equipment to ensure all business needs are being met.
  • Support Marketing on new product launches.
  • Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.
  • Adheres to and ensures compliance with C.R. Bard, Inc., guidelines, protocols, and policies.
  • Other duties may be assigned as required to support the business.  

Basic Qualifications

• Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook. • Ability to solve basic math equations. • Excellent communication skills (written and verbal). • Ability to work with and maintain confidential information. • Ability to resolve potentially stressful customer interactions. • Excellent organizational skills. • JDE experience desirable. • Demonstrated excellence in the continuous handling of meticulous detail. • Excellent data entry, proofreading, and typing skills. • All job duties to be performed under supervision.

Additional Desirable Qualifications Skills and Knowledge

LANGUAGE SKILLS:

 

  • Excellent English verbal and written communication skills.
  • Communication in this job is often with clinical or technical personnel.  This often requires a special set of skills, knowledge, and experience as interaction is frequently with strong personalities.

 

MATHEMATICAL SKILLS:

 

  • Basic math skills required.

 

REASONING ABILITY:

 

  • This position is complex and requires the ability to formulate decisions to new rapidly developing challenges.
  • Attention to detail is paramount.
  • Ability to learn quickly is a must.
  • Decisions must be made in a timely manner to service the needs of customers and/or Sales Territory Managers.

Education and/or Experience

  • 1-3 experience in Medical Industry preferred, preferably in a clinical setting
    • (hospital, physician office, clinic, etc.)
    .
  • Customer Service Experience preferred, ideally in medical device industry.
  • High School Diploma Required
  • Some College preferred.

Physical Demands

  • This individual will work in an office environment with moderate noise.  Infrequent lifting of over 25 lbs will be required.

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • This individual generally will work in an office environment with moderate noise.
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