You are here:
Home >> Job Opportunities
|
|
|
C. R. Bard, Inc. (NYSE: BCR) is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 11,000 people in over 25 countries around the world. Founded more than 100 years ago, we pioneered many devices that are now the cornerstones of modern healthcare.
We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness and respect, and feel valued, acknowledged and rewarded.
Be Your Best at Bard – and ultimately, you can have an impact on the lives of people around the world.
|
| |
| Overview: |
This position is one of the direct internal contacts for Bard Access Systems customers. Receives orders and answers inquiries on orders, product, and shipment issues. Must be able to do a number of tasks simultaneously. This position reports to the Customer Service Supervisor who in turn reports to the Customer Service Manager.
|
| Summary of Position with General Responsibilities: |
1.Functions as the primary internal contact for all Bard Access Systems' customers and, as such, receives and answers all customer inquiries, enters all customers orders, resolves all issues concerning customer orders and shipments.
2.Functions as the primary internal contact for the Bard Access Systems Sales Force.
3.Enters all product/literature requests for the Field Sales Force and customers.
4.Provides internal support to the Sales Force as required.
5.Provides management reporting as required concerning new product releases.
6.Provides product information to customers, including product use and maintenance, flushing protocols, etc.
7.Processes return goods authorizations, including initiating the return process, recommending a return amount per the BAS Return policy, and communicating all return goods information
to the sales representatives.
8.Determines nature of complaints and identifies and implements resolutions for non-product
complaints.
9.Interacts with the BAS product managers and clinical staff to resolve customer inquiries.
The incumbent has the challenge of problem solving and the application of judgment on an ongoing basis. Customer inquiries are widely varied and often complex, requiring good judgment for Bard Access Systems.
|
| Basic Qualifications: |
1.Problem solving and/or application of judgment in dealing with customers.
2.Specialized skills: oral and written communications, typing, CRT.
3.Excellent communication skills.
This position requires two years experience in Customer Service or equivalency. Demonstrated good phone technique, human relation skills, and Keyboard/typing knowledge are also necessary requirements for this position.
|
Go back to the welcome page
|
Applicant Tracking Software
|
|
C. R. Bard, Inc. and its Subsidiaries are an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, or any other characteristic protected by applicable law.
